General Info
You can find Really Good Cookies right here, right now! At the moment, we are only offering our cookies online.
All sales are final. If your cookies arrive demolished, we’ll reship the order at our cost, once we’ve received photos of the damages. Please note, you have 48 hours upon delivery to report broken cookies. Need additional help? Contact rgcteam@eatreallygoodcookies.com
Unfortunately, we cannot make changes to an order or take cancellations once the order is
placed. All sales are final. Still have questions? Please contact
We do not offer gluten free cookies at this time, but stay tuned for new flavor drops.
We do not offer any dairy free flavors at this time.
Yes! Head to our fundraising page here to learn more and to download information. Have additional questions? Contact rgcteam@eatreallygoodcookies.com
We do not sell Really Good Cookies in any retail shops at this time.
We accept Visa, Master Card, Discover, and American Express. We also accept Amazon, GooglePay and Paypal. We do not accept payment by personal check at this time.
Yes! Be the first to learn about new flavors by joining our mailing list here.
PRODUCT INFO
We do not offer any gluten-free, sugar-free, or vegan flavors at this time, but please check back regularly, as we do release new flavors and recipes on a seasonal basis.
Our cookies do contain wheat, dairy, and are made in a facility that handles soy, peanuts and tree nuts. Some of our select flavors of soft-baked cookies have peanuts and tree nuts baked into the recipe. If you do have a nut allergy, our Shortbread Recipe used for all Custom Decorated Cookies is 100% nut free, made in a dedicated nut free facility.
All of our soft-baked cookies offered in on Build Your Own Box are processed in a facility that handles Soy, Peanuts and Tree Nuts. However, our Shortbread Recipe, used for all Custom Decorated Cookies is 100% nut free, made in a dedicated nut free facility. If you do have a major nut allergy, we would recommend only consuming Custom Decorated Cookies baked from our dedicated nut free facility.
You can find all ingredient information on our cookie flavor pages, located here. Need all flavor ingredient information? Download this flavor form here.
Our cookies are not Kosher at this time.
We suggest you enjoy all soft-baked cookies within 7 days of delivery, and all custom decorated cookies within 3 weeks of delivery. If you want to save them for later, please place in the freezer. Our baked treats can stay frozen for up to 6 months, in airtight storage. Do not refrigerate any of our cookies,
Shipping
Each cookie is made by hand by our RGC team before being packaged and prepared for shipment. Due to the hand-made nature of our cookies, it may take up to 3 business days to fulfill Build Your Box Orders, and up to 7 business days to fulfill Custom Decorated Cookie Orders before leaving our bakery and heading to it’s destination. For highly customized corporate Build Your Box Orders, we may need up to 3 weeks before we can ship. Sometimes, our fulfillment time may be longer due to higher demands (like around the holidays).
We’re big fans of planning ahead! If you need to ensure your order arrives near a specific holiday, celebration, or date, you can order weeks, even months, in advance. Just use the ORDER COMMENTS section at checkout and add a note like “Please try to deliver for a birthday on xx/xx/xxxx. This will help us time your order based on shipping speed you select, and have your cookies arrive within a window to still be fresh. Please note, we are not responsible for shipping delays on behalf of UPS or FEDEX.
We ship to the continental United States. Need to get your cookies to Alaska, Hawaii, Canada or anywhere else around the world? Contact
Nope! We authorize our shipping carriers to leave cookies at the destination without asignature. That way, the recipient doesn’t have to be home to accept it, and the cookies won’tgo stale during multiple shipping attempts.
We ship cookies from our bakery Monday through Friday. While cookies do not ship out over the weekends, they can be delivered over weekends. As soon as your cookies have finished baking, we pack them up and ship em’ out for guaranteed freshness.
We ship cookies from our bakery Monday through Friday. While cookies do not ship out over the weekends, they can be delivered over weekends. Our cookies can be delivered every day of the week, including Saturdays and Sundays. Please note, we do not offer Saturday guaranteed delivery at this time.s soon as your cookies have finished baking, we pack them up and ship em’ out for guaranteed freshness.
Because our products are perishable food items and cannot be restocked once they leave our facility, we cannot be held responsible for orders that are delayed or not delivered because of an incorrect or insufficient address. Please make sure that the shipping address is 100% correct before you submit the order.
Unfortunately, we cannot make changes to an order or take cancellations once the order is
placed. All sales are final. Still have questions? Please contact
gifting
We never include prices on the receipt in a shipment, due to the gifty nature of our cookies. Each shipment will include a packing slip with product and SKU information, only.
Yes, you can include a complimentary gift note during the checkout process on our website.
As much as we love surprises, all orders require billing information. RGC cannot hide or eliminate billing information from an order.