Shipping FAQ
Yes! When placing an order online, select dispatch date of your cookies or item. This means, the date you select is the date your cookies depart from our facility. Please refer to the shipping map to determine estimated number of days it takes for cookies to arrive to their final destination. Kindly note, RGC is not responsible for 3rd party shipping delays of any kind, so please keep that in mind when selecting your dispatch date and envisioned delivery date. If it is essential that the cookies arrive by a specific date, you might want to add a few extra days into that calculation so that the cookies are estimated to arrive a bit earlier. We will do our part to ship on time, however delays by the shipping carrier happen more than you think!
This depends on the type of item and personalization you are ordering. For printed logo/photo cookies, we require 5 business days of production, starting the day after the order is placed. For custom boxes, custom stickers, and other customized add-ons, we require up to 3 weeks, depending on quantity. To make a lead-time inquiry, please fill out this form or email rgcteam@eatreallygoodcookies.com, and a cookie concierge will assist you.
We currently do not offer custom-decorated cookies sold in gift boxes due to the risk of breakage during shipping. We can try to accommodate this request on a case-by-case basis, and may have to test ship an order, which will increase lead-time and cost.
Yes! We always try to accommodate rush orders. Rush order feasibility is contingent on the production schedule and the type of item ordered. We always do our best to accommodate quick turn-arounds. Please email rgcteam@eatreallygoodcookies.com, and a cookie concierge will assist you. Please include “Rush Order Request” in the subject line.
We’re really big fans of planning ahead! If you need to ensure your order arrives near a specific holiday, celebration, or date, you can order weeks, even months, in advance. When selecting a dispatch date, choose a date that allows for 2-3 extra days of shipping time to accommodate delays. For example, if you need the cookies to arrive November 25th, and you live in a 2-day shipping zone from our bakery, we recommend selecting the dispatch at least 4 business days in advance of the 25th. Please note, we are not responsible for shipping delays on behalf of UPS or FEDEX.
Yes! To ship gifts to multiple locations, fill out this form and email it to our cookie concierge at rgcteam@eatreallygoodcookies.com. From there, a cookie concierge will reach out and assist you with placing the rest of the order.
Shipping Rates
| Shipping Method | Order Total | Shipping Cost |
|---|---|---|
| Ground Shipping (5-7 business days) |
$0 – $90 | 10% of order total Example: $45 order = $4.50 shipping |
| Ground Shipping (5-7 business days) |
$91 – $299 | 5% of order total Example: $150 order = $7.50 shipping |
| Ground Shipping (5-7 business days) |
$300+ | FREE SHIPPING! |
| Expedited Shipping (2nd Day Air, Overnight, etc.) |
All orders | Calculated at checkout Real-time carrier rates based on your location |